Information We Collect

Information You Provide Directly

When you sign up for our blockchain UX programs or reach out through our contact forms, we collect what you choose to share with us:

• Name and contact details (email, phone number)
• Educational background and professional experience
• Learning goals and program preferences
• Payment information (processed through secure third-party providers)
• Communication history with our team

Automatic Collection

Like most websites, we collect some technical information automatically. This helps us improve your experience and keep our systems running smoothly:

• Device and browser information
• IP address and general location (city level, not your exact address)
• Pages you visit and how you interact with our content
• Referral sources (how you found us)

How We Use Your Information

We're selective about how we use your data. Here's what we actually do with it:

We don't sell your information. Period. We're not in that business, and we never will be.

Data Sharing and Third Parties

Sometimes we need to share information with partners who help us run our programs. But we're careful about who gets access:

Service Providers We Work With

• Payment processors: Handle transactions securely (they never see your full card details)
• Email platforms: Help us send course updates and communications
• Learning management systems: Host our course content and track your progress
• Analytics tools: Show us how people use our site (in aggregate, not individual tracking)

All these partners are contractually required to protect your data and can only use it for the specific services they provide to us.

Your Rights and Control

Your data belongs to you. Under Taiwan's PDPA and our own principles, you have real control over what happens with your information.

How to Exercise These Rights

Send us an email at info@pwrflashup.com with your request. We'll verify your identity and respond within 15 business days. If we need more time, we'll let you know why.

Data Security Measures

Keeping your information safe is something we take seriously. Here's what we do:

1. Encryption: All data transmission uses industry-standard SSL/TLS encryption. Your information is encrypted both in transit and at rest.
2. Access Controls: Only team members who need access to do their jobs can see your personal information. Everyone signs confidentiality agreements.
3. Regular Audits: We review our security practices quarterly and update them based on new threats.
4. Secure Servers: Our data is stored on servers with physical and digital security measures in Taiwan and internationally recognized data centers.
5. Incident Response: If something goes wrong, we have a plan to respond quickly and notify affected users within 72 hours as required by law.

No system is perfectly secure, but we do everything reasonably possible to protect your information.

Data Retention

We don't keep your information longer than necessary. Here's our approach:

Active Users

While you're enrolled in programs or actively using our services, we keep your information accessible and up-to-date.

After Program Completion

Course records and certificates are retained for 7 years to verify your credentials if needed. This is standard practice in educational institutions.

Inactive Accounts

If you haven't logged in for 3 years and haven't enrolled in programs, we'll send reminders before archiving or deleting your account data.

Legal Requirements

Some information must be kept for tax and legal purposes—typically financial records for 5-7 years under Taiwan regulations.

You can always request earlier deletion by contacting us directly.

International Data Transfers

Our primary operations are in Taiwan, but some of our service providers operate globally. When your data crosses borders, we ensure it's protected:

• We only work with providers who meet international data protection standards
• Contracts include specific clauses about data protection and Taiwan law compliance
• Data transferred outside Taiwan receives equivalent protection to what it gets here
• You can request details about where your specific data is stored

Most student data stays within Taiwan or in data centers that meet Taiwan's security requirements.

Cookies and Tracking

We use cookies—small files stored on your device—to make the site work properly. Here's what's happening:

Essential Cookies

These keep you logged in and remember your preferences. The site won't work properly without them.

Analytics Cookies

Help us understand which pages are popular and where people get stuck. We use this to improve navigation and content.

What We Don't Do

No advertising cookies. No tracking pixels from social media companies. No selling cookie data to third parties.

You can disable cookies in your browser settings, though some features might not work as smoothly.

Children's Privacy

Our programs are designed for adults pursuing professional development. We don't knowingly collect information from anyone under 16 without parental consent.

If you're under 18 and interested in our programs, we'll need to involve a parent or guardian in the enrollment process. This protects both you and us.

Changes to This Policy

Privacy regulations and our practices evolve. When we update this policy, we'll:

• Post the new version with an updated date
• Email active users about significant changes
• Give you time to review before major changes take effect
• Keep previous versions available on request

Check back occasionally. We'll never make changes that reduce your rights without giving you notice and options.

Complaints and Disputes

If you're not happy with how we've handled your data, here's what you can do:

1. Contact us first: Email info@pwrflashup.com with your concern. We'll investigate and respond within 15 business days.
2. Escalate internally: If you're not satisfied, ask to speak with our privacy officer.
3. External complaint: You can file a complaint with Taiwan's National Development Council or other relevant authorities.
4. Legal action: You always retain your right to pursue legal remedies under Taiwan law.

We prefer to resolve issues directly. Most concerns can be addressed through conversation.